Refund policy
Return & Refund Policy
We want you to feel confident ordering from Movaira. Please review the policy below before making your purchase.
Returns
Due to the nature of our products and fulfillment process, we currently do not accept returns for change of mind, buyer’s remorse, or products that are no longer wanted after an order has been fulfilled.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the incorrect item, please contact Movaira within 7 days of delivery.
To help us resolve the issue, we may request:
- Your order number
- Photos or video showing the issue
- Photos of the product and packaging
Once the issue has been reviewed and verified, we may provide a replacement or refund, depending on the circumstances.
Please do not dispose of a damaged or defective product until your claim has been resolved.
Missing or Undelivered Orders
If your tracking information indicates that your package has not been delivered within the expected delivery window, please contact us so we can investigate the shipment.
If an order is confirmed lost in transit, we will provide an appropriate replacement or refund.
Orders marked as delivered by the carrier will be reviewed on a case-by-case basis.
Order Cancellations
Orders may be canceled before they enter processing or fulfillment. Once an order has been processed or submitted for fulfillment, we cannot guarantee that it can be canceled or modified.
If you need to make a change, please contact us as soon as possible.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Original shipping charges, if applicable, are generally non-refundable unless the order arrived damaged, defective, incorrect, or was confirmed lost in transit.
Abuse of Policy
Movaira reserves the right to deny claims involving suspected fraud, abuse, manipulation, or repeated misuse of this policy.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Contact Us
If you experience an issue with your order, please contact us through the Movaira Contact page and include your order number and a description of the issue.